ProTravel

Privacy policy

Last updated: 13 October 2026.

This policy explains what personal data ProTravel collects through its website, why and how we use it, and what rights you have. We process personal data in line with the Law of the Republic of Armenia on Protection of Personal Data.

1. Who processes your data

Your data is processed by the ProTravel travel agency, Yerevan, Republic of Armenia. Our contact details are on the Contact page.

2. What data we collect

  • What you enter in a request form: name, phone number, email, number of travellers, children's ages, preferred dates and your message
  • Data needed for a booking that you give to our manager, such as passport details
  • Technical data: IP address, browser type and time of visit, kept in server logs for security

3. Why we use it

  • To answer your request and suggest tours
  • To make bookings and keep you informed about them
  • To keep the website secure and prevent abuse, such as spam
  • To meet our legal obligations, such as accounting

We do not use your data for marketing emails without your consent, and we never sell it.

4. Who we share it with

To make your booking, we pass the necessary data to tour operators, airlines, hotels, insurers and transport companies, some of which are outside Armenia. We also use hosting and email services that store data on our behalf. Data may be given to public authorities only where the law requires it.

5. How long we keep it

We keep requests and booking data for as long as we need them to serve you and to meet our legal obligations, and then delete them. Server logs are kept for a short time.

6. Cookies

The website uses only the cookies it needs to work: for your session and to protect forms. The map on the Contact page is provided by Google Maps, which may set its own cookies, and WhatsApp links open the WhatsApp service, which has its own privacy policy.

7. How we protect it

The website uses a secure (HTTPS) connection, and only staff who need requests for their work can see them.

8. Your rights

You can ask what data we hold about you, ask us to correct or delete it, and withdraw your consent. To do so, contact us using the details on the Contact page. You also have the right to complain to the personal data protection authority of the Republic of Armenia.

9. Changes

We may update this policy. The current version is always published on this page with the date of the last update.